| Hosting |
XWiki and its extensions are hosted by XWiki SAS on dedicated machines |
The XWiki installation is located on your server (self-hosted) |
| Installation |
Performed by the XWiki team |
Performed by you; installation support starting with the Gold level |
| Upgrades |
Performed by the XWiki team |
Performed by you with the XWiki team available to answer your technical questions at the platinum level |
| Maintenance |
Bug fixes, monitoring, automatic crash recoveries |
Performed by you |
| Security |
Dedicated secure machine running the instance; security updates and patches |
You are responsible for security and compliance |
| Backups |
Performed by the XWiki team |
Performed by you; assistance to devise a backup strategy |
| Database access |
Indirect |
Direct |
| Filesystem access |
Indirect |
Direct |
| Operating System access |
Indirect |
Direct |
| Superadmin user access |
Indirect |
Direct |
| Customizations |
Standard pages and installed apps pages should not be overridden, so they don’t affect the upgrade |
No limitations |
| Payment |
Monthly, yearly, 3 year engagement |
Yearly, 3 year engagement |
