Welcome to the XWiki Network Get Started Guide

Your Profile

You can modify both your personal information and the organization information from the "Profile" tab located in the "Account" panel.

  • To edit your profile information click on the "Edit Profile" button.
  • To edit the organization information click on the "Edit Organization" button.

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Orders

On the "Orders" tab you can check the status of your invoices, including payment and the option to "Download as PDF".

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Shop

XWiki services and products can be purchased directly from the "Shop" tab.

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Support Tickets

To address a support request you will need to create a ticket.

  • Go to the "Instances" tab in the "Account" panel.
  • Click on the  "Instance 1" livetable entry.
  • Go to the "Support Tickets" tab in the "Instance" panel.
  • Click the "Create ticket" button.

Keep track of all your tickets by clicking on the "Support Tickets" tab on the "Account" panel. You can see there the full list of tickets created by your organization and their status.

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A form will appear and you will be able to fill in information about the issue you encountered. 

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Tips when reporting a ticket

  • Document all information regarding your installation (only needed on the first issue or when the installation changes)
  • Prepare a minimum reproducible case. When submitting a service request, the support contact should have a baseline understanding of the problem you are encountering and the ability to reproduce the problem in order to assist XWiki in diagnosing the problem.
  • Include error messages and the events or actions leading up to the problem
  • For user interface or end-user issues you should provide:
    • The URL to the affected page
    • A screenshot highlighting the issue
    • The full error-message (if one is displayed)
    • Operating system and browser details
  • For back-end or installation issues:
    • Provide a listing of the logs files (Eg: catalina.out, catalina.log)
    • Provide a contact person able to modify the installation (not applicable when the support service is complemented by a hosting or server maintenance contract)